Call 1.800.528.2273. Please be sure to say "Illinois State Credit Union" not "Illinois State University Credit Union" when reporting your card lost or stolen to our after hours service.
Debit card holders must “Opt-In” in order to receive the debit card overdraft protection. Please click HERE to fill out an “Opt-In” form. If you have any questions regarding this service you may contact us at 309.451.8400.
To dispute a Debit Card transaction click HERE to chat with a member service representative or call 309.451.8400
Report debit card fraud: Call 800.889.5280
To access Verify by VISA click HERE
To activate your debit card, call 1.866.619.0245.
To change debit card pin, call 1.877.267.6914.
To change debit card pin, while travelling internationally call 1.859.488.4134.
If you are traveling and would like to use your debit or credit card, please click HERE to fill out a Traveling Notice Form online or call 309.451.8400, so we may note your account with the dates and locations. Otherwise your debit card may be blocked by the fraud department.
DEBIT CARD TRANSACTION ARE BLOCKED BY COUNTRY
ATTENTION: All Non-United States SIGNATURE debit card transactions are temporarily blocked. Pin based transactions still work.
Signature Transactions Completely Blocked
If you are traveling to any of these "blocked" locations, please contacts us as we may be able to temporarily allow transactions on an individual card basis.
To access your Credit Card account online click HERE First time users must register their account.
To dispute a Credit Card transaction click HERE
To activate your new card, call 1.866.883.8472 or for customer service and account information please call 1.800.442.4757
To access Verify by VISA click HERE
To apply for a Credit Card click HERE
For more details about our credit cards click HERE
For online bill pay users the address for payments is:
P.O. Box 672051
Dallas, TX 75267-2021
Alloya Corporate Federal Credit Union
Illinois State Credit Union
1309 S Center St
Normal, IL 61761
Member name and account number
Please contact us at Member Services or call 309.451.8400
Illinois State Credit Union collects nonpublic personal information about you from the following sources:
We do not disclose any nonpublic personal information about you to anyone, except as permitted by law. If you decide to terminate your membership or become an inactive member, we will adhere to the privacy policies and practices as described in this notice. Illinois State Credit Union restricts access to your personal and account information to those employees who need to know that information to provide products or services to you. We maintain physical, electronic, and procedural safeguards that comply with federal regulations to guard your nonpublic personal information.
Google and Facebook collect some information from our website visitors using cookies. This information simply allows Illinois State Credit Union to better understand who our visitors are and will not be shared with any third-party. To opt-out of Google click HERE. To opt-out of Facebook click HERE.
Illinois State Credit Union is committed to providing you with the most complete information possible to help you make sound financial decisions. As a convenience to you, Illinois State Credit Union may link from this web site to other web sites or internet resources operated by third parties. When you link from the Illinois State Credit Union site to a third-party site, the linked site will appear in a new browser window. All links marked with this icon lead off-site.
Illinois State Credit Union is committed to providing you with quality online service. If you find any information on the Illinois State Credit Union web site that you believe to be inaccurate or have concerns about a link to a third-party site, please contact us at 309.451.8400.
By utilizing Digital Certificate technology, Illinois State Credit Union ensures the accuracy and security of any data that is transmitted to us using our secure forms. Digital encryption technology utilizes a long set of codes to scramble and then decode information.
A digital key is a special number, or group of numbers, that is carefully chosen to have certain mathematical properties. Depending on the encryption algorithm being used, the key may be a large random number, or a set of related numbers. These keys are the basis for on-line identity verification.
Once information has been scrambled using a set of keys for Illinois State Credit Union, the only place they can ever be decoded is on our secure server. This data is not shared with, or sold to, any other institution or group.
Another very important part of this technology has to do with secure browsers. Most modern browsers easily handle encryption codes, however, if you are using an older browser version, it would be wise to upgrade now. This way you will know you have the best security protection available. Websites that start with https:// at the beginning of the website address are secure websites. They also often will display a small graphic (either a key or a closed padlock) in the corner of the browser window.