Illinois State Credit Union
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Digital Wallet Help

Call 855-553-4291

For debit card questions or to dispute a transaction, please contact our third party card vendor at the number below

Domestic - Call 866-557-5419
International - Call 727-571-2200

Card Activation and PIN Change

Call 866-985-2273

Outside of the United States

Call Direct 531-262-5314

Overdraft Protection

Debit card holders must “Opt-In” in order to receive the debit card overdraft protection. To fill out an “Opt-In” form please click HEREexternal link

To dispute a Debit Card transaction call 866.557.5419 or to chat with a member service representative click HEREexternal link

If you are traveling and would like to use your debit or credit card, please contact our third party card vendor at 866-557-5419. You can also download our It'sMyCU Cards Mobile app below to set up a travel notification. Otherwise your debit card may be blocked by the fraud department.

Download our mobile cards app and put the control of your cards in your own hands.


How to Make Your Credit Card Payment

For instructions to make your credit card payment, please click HEREexternal link

Instructions to Access Your Credit Card Online HERE

Credit Card Phone Numbers

Lost/Stolen Card Contact Address

P.O. Box 31281
Tampa, FL 33631-3281

Auto Rental Collision Damage Information HERE

Roadside Dispatch HERE

To apply for a Credit Card click HEREexternal link

For more details about our credit cards click HERE

For mailed and Online Bill Pay credit card payments, please use the address below:

P.O. Box 660493
Dallas, TX 75266-0493

Wiring Instructions

Domestic Wire

Alloya Corporate Federal Credit Union
Naperville, IL
ABA# 271987635

Further credit:

Illinois State Credit Union
1309 S Center St
Normal, IL 61761
ABA# 271186931

Final credit:

Member name and account number

International Wire

Please contact us at Member Services or call 309.451.8400

Privacy Policy

Click HERE for Illinois State Credit Union Privacy Policy Disclosure

Illinois State Credit Union collects nonpublic personal information about you from the following sources:

We do not disclose any nonpublic personal information about you to anyone, except as permitted by law. If you decide to terminate your membership or become an inactive member, we will adhere to the privacy policies and practices as described in this notice. Illinois State Credit Union restricts access to your personal and account information to those employees who need to know that information to provide products or services to you. We maintain physical, electronic, and procedural safeguards that comply with federal regulations to guard your nonpublic personal information.

Google and Facebook collect some information from our website visitors using cookies. This information simply allows Illinois State Credit Union to better understand who our visitors are and will not be shared with any third-party. To opt-out of Google click HEREexternal link. To opt-out of Facebook click HERE.

Links Disclaimer

Illinois State Credit Union is committed to providing you with the most complete information possible to help you make sound financial decisions. As a convenience to you, Illinois State Credit Union may link from this web site to other web sites or internet resources operated by third parties. When you link from the Illinois State Credit Union site to a third-party site, the linked site will appear in a new browser window. All links marked with this icon external link lead off-site.

Links to third-party sites are solely for informational purposes and should not be construed to endorse or guarantee information or services provided on the linked site except as noted. Illinois State Credit Union does not control third-party sites and is not responsible for the content on linked sites. Illinois State Credit Union’s Privacy Policy may also differ from third-party site privacy, security, and other policies. Please review a linked site's policies before providing personal information. In the event you conduct a transaction on a linked site, Illinois State Credit Union will not represent either members or the owner of the linked or accessed site.

Illinois State Credit Union is committed to providing you with quality online service. If you find any information on the Illinois State Credit Union web site that you believe to be inaccurate or have concerns about a link to a third-party site, please contact us at 309.451.8400.

State of Illinois Community Reinvestiment Notice

The Department of Financial and Professional Regulation (Department) evaluates our performance in meeting the financial services needs of this community, including the needs of low-income to moderate-income households. The Department takes this evaluation into account when deciding on certain applications into account when deciding on certain applications submitted by us for approval by the Department. Your involvement is encouraged. You may obtain a copy of our evaluation once the Department completes our first evaluation. You may also submit signed, written comments about our performance in meeting community financial services needs to the Department. We will update this notice when our first evaluation has been issued.

Server Security

By utilizing Digital Certificate technology, Illinois State Credit Union ensures the accuracy and security of any data that is transmitted to us using our secure forms. Digital encryption technology utilizes a long set of codes to scramble and then decode information.

A digital key is a special number, or group of numbers, that is carefully chosen to have certain mathematical properties. Depending on the encryption algorithm being used, the key may be a large random number, or a set of related numbers. These keys are the basis for on-line identity verification.

Once information has been scrambled using a set of keys for Illinois State Credit Union, the only place they can ever be decoded is on our secure server. This data is not shared with, or sold to, any other institution or group.

Browser Security

Another very important part of this technology has to do with secure browsers. Most modern browsers easily handle encryption codes, however, if you are using an older browser version, it would be wise to upgrade now. This way you will know you have the best security protection available. Websites that start with https:// at the beginning of the website address are secure websites. They also often will display a small graphic (either a key or a closed padlock) in the corner of the browser window.

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Federally Insured by NCUA Routing #: 271186931 Careers Feedback Privacy Security NMLS# 571095 2015 Illinois State Credit Union All Rights Reserved All links marked with this icon change address lead off-site