Information We Collect
When you use our mobile app, we may collect the following types of information:
• Personal Identifiers such as your name, device ID, email address, and account credentials.
• Usage Data including mobile banking logins, device type, app version, and time stamps.
• Location Information, only when explicitly permitted by you, to support app functionality.
• Form Submissions such as support requests or service inquiries.
We may also collect technical data using cookies or similar technologies to monitor session activity. This data helps us enhance app performance, ensure session security, and maintain regulatory compliance. Cookies do not store passwords or sensitive personal information and cannot extract data from your device.
How We Use Your Information
Your information is used solely for purposes such as:
• Processing and confirming mobile banking transactions.
• Providing account access and related services.
• Responding to your requests and communications.
• Enhancing app functionality and security.
• Meeting legal and regulatory obligations.
Illinois State Credit Union does not sell or share your personal information with third parties except as permitted or required by law. We may disclose information to process transactions, conduct credit union operations, follow your instructions, or protect our members and systems.
How We Protect Your Information
We use physical, electronic, and procedural safeguards to ensure the privacy and security of your data, including:
• One-way password encryption and multifactor authentication.
• Secure Socket Layer (SSL) technology for encrypted data transfer.
• Restricting access to employees with a business need-to-know.
• Continuous training on confidentiality and information security.
Your Role in Protecting Your Data
You can help protect your privacy by:
• Keeping your user ID and password confidential.
• Changing your password regularly.
• Logging out of the app after each session.
• Avoiding public Wi-Fi for mobile banking whenever possible.
• Enabling fingerprint or Face ID login for added security.
Communications and Emails If you contact us via email through the app or website, please be aware that your email address and any information included will be received by us. We use this information only to respond to your inquiry and do not share it externally.
Data Removal Request
If you wish to request the deletion of your user ID, device ID, or email address from Illinois State Credit Union’s Mobile App or Home Banking:
• Submit a formal data removal request. Send an email.
Please note: Removing your data will revoke access to mobile and home banking features. This action is irreversible unless you re-enroll with new credentials.
Policy Updates This policy may be updated from time to time to reflect changes in technology or regulatory requirements. Continued use of the Illinois State Credit Union Mobile App signifies your acceptance of this policy.
If you have questions or concerns about this Mobile App Privacy Policy, please contact us via the support options provided in the app or HERE